Alder Backpack

Return & Exchange Policy

We offer a 14-day return and exchange policy, allowing you to request a return or exchange within 14 days of receiving your item. To ensure eligibility, items must be in the same condition as when received unworn, unused, with tags, and in their original packaging.

How to Initiate an Exchange

To begin the process, please contact us via WhatsApp at 0777555290. Once your return or exchange is approved, we will arrange for a courier to pick up the item directly from your doorstep and deliver the new item. Returns without prior approval won't be accepted

Exchange Process Details

Our exchange policy ensures a seamless experience for our customers. The first exchanges due to size issues are complimentary. From the second exchange onward, delivery fees were applied

Damages & Issues

Customer satisfaction is our priority. If you find that your item is defective, damaged, or incorrect, contact us immediately. We will evaluate the situation and take prompt action to resolve any issues, ensuring you receive the best service possible.

Non-Returnable Items

Sports bras, socks, undergarments, sale items and gift cards.

Refunds

Processed within 3 to 5 business days after we receive and inspect the item. delays may occur depending on any technical issues, Bank Process Delays. Contact us if needed.

For support, reach us at WhatsApp 0777555290

Promotions

Terms and conditions apply.
No returns, exchanges or refunds on discounted items.